Refund policy
Return & Refund Policy
Store Name: Samushi
Last Updated: 29/02/2026
Thank you for shopping with Samushi. Customer satisfaction is our priority. Please read this Return & Refund Policy carefully before making a purchase.
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1. Return Eligibility (7-Day Return Window)
We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return:
• Item must be unused and in original condition
• Item must be in original packaging
• Must include proof of purchase (order number or receipt)
• Item must not be damaged due to misuse
If 7 days have passed since delivery, unfortunately we cannot offer a refund or replacement.
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2. Important: Contact Us Before Returning
Since we work with multiple international suppliers and warehouses, return addresses vary depending on the product and location.
Do NOT return any item without contacting us first.
To initiate a return, contact us at:
📧 samushi.28@gmail.com
Once your return request is approved, we will provide:
• Correct return address based on product/supplier
• Step-by-step return instructions
• Approval confirmation
Returns sent without contacting us first may not be accepted or refunded.
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3. Return Shipping Responsibility
For most returns:
• Customers are responsible for return shipping costs
• Shipping fees are non-refundable
• We recommend using trackable shipping service
If the item is:
• Damaged
• Defective
• Wrong item received
Then:
• Contact us within 48 hours of delivery
• Send clear photos/video proof
• We will arrange replacement or full refund (no extra cost)
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4. Refunds & Replacements
We offer refund or replacement depending on situation:
Refunds
Once we receive and inspect your return:
• You will be notified of approval/rejection
• Approved refunds issued to original payment method
• Processing time: 5–10 business days
Refund timing may depend on your bank or payment provider such as Stripe or PayPal.
Replacements
We offer free replacement if:
• Item arrives damaged
• Wrong item received
• Product has major defect
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5. Non-Returnable Items
The following items cannot be returned:
• Gift cards
• Personalized/custom products
• Intimate or hygiene items
• Clearance or final sale items
• Used/opened items
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6. Order Cancellation
Orders can be cancelled within 12 hours of placing order.
After 12 hours:
• Order may already be processed/shipped
• Cancellation may not be possible
• You may need to request return after delivery
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7. Late or Missing Refunds
If you haven’t received a refund:
1. Check your bank account again
2. Contact your payment provider
3. Contact your bank
Still not received? Contact us:
📧 samushi.28@gmail.com
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8. Contact Information
Store Name: Samushi
Support Email: samushi.28@gmail.com
Response Time: 24–48 business hours
Selling Region: Worldwide 🌍
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Compliance Notice
This policy ensures:
• Clear return process
• No public supplier address (security for dropshipping)
• Customer must contact first
• Worldwide compliance
• Suitable for payment gateway approval