Cancellation policy
Purchase Options & Cancellation Policy
Store Name: Samushi
Last Updated: 19/02/2026
This Purchase Options & Cancellation Policy explains how customers can cancel or modify orders after purchase. Please read carefully before placing an order.
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1. Order Cancellation (Within 12 Hours)
Customers may cancel an order within 12 hours of placing it.
To cancel your order:
- Email us at samushi.28@gmail.com
- Include your order number
- Use subject line: Order Cancellation Request
If your request is received within 12 hours:
- Your order will be cancelled
- Full refund will be issued to original payment method
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2. Orders Cancelled After 12 Hours
After 12 hours, orders are automatically sent for processing to our suppliers.
At this stage:
- Cancellation may not be possible
- Order may already be packed or shipped
- You may need to follow return procedure after delivery
We recommend contacting us immediately if you need changes.
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3. Address Changes or Order Modifications
If you entered incorrect details:
- Contact us within 12 hours
- Provide correct shipping information
After processing begins, we cannot guarantee changes can be made.
Samushi is not responsible for orders shipped to incorrect addresses provided by customers.
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4. Duplicate or Accidental Orders
If you accidentally place duplicate orders:
- Contact us within 12 hours
- We will cancel duplicate order and issue refund
If already shipped, cancellation may not be possible.
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5. Refused or Undeliverable Orders
If a customer refuses delivery or provides incorrect address:
- Refund may not be guaranteed
- Shipping and handling costs may be deducted
- Customer may need to pay reshipping fee
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6. Fraud Prevention & Order Review
For security reasons, some orders may be:
- Delayed for verification
- Cancelled if suspicious activity detected
If cancelled by us:
- Full refund will be issued immediately
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7. How Refunds Are Processed After Cancellation
Approved cancellations are refunded to the original payment method.
Refund processing time:
- 5–10 business days (depending on bank/payment provider)
Customers will receive confirmation email once refund is issued.
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8. Contact Information
For cancellations or purchase issues:
Store Name: Samushi
Email: samushi.28@gmail.com
Response Time: 24–48 business hours
Service Area: Worldwide 🌍
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By placing an order with Samushi, you agree to this Purchase Options & Cancellation Policy.