Shipping policy
Shipping Policy
Store Name: Samushi
Last Updated: 19/02/2026
Thank you for shopping with Samushi. This Shipping Policy explains how orders are processed, shipped, and delivered. Please read carefully before placing an order.
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1. Worldwide Shipping
Samushi ships worldwide.
We work with multiple international suppliers and warehouses to deliver products directly to customers.
Because we operate as a dropshipping store, your order may be shipped from different countries depending on:
- Product type
- Supplier location
- Stock availability
- Customer delivery address
This allows us to offer a wide range of products at competitive prices.
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2. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Processing includes:
- Order verification
- Quality check
- Packaging
- Dispatch from supplier warehouse
Orders are not processed or shipped on Sundays or public holidays.
If we experience high order volume, processing may be slightly delayed. Customers will be notified via email if significant delays occur.
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3. Estimated Delivery Time
Delivery times vary depending on destination and supplier location.
Estimated shipping times:
- USA, UK, Canada: 7–15 business days
- Europe: 7–18 business days
- Middle East: 10–20 business days
- Asia: 7–15 business days
- Australia/New Zealand: 10–18 business days
- Rest of world: 10–25 business days
These are estimated delivery times and not guaranteed.
Delivery may take longer due to:
- Customs processing
- Local courier delays
- Weather or natural disruptions
- High seasonal demand
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4. Shipping Costs
Shipping costs are calculated at checkout depending on:
- Customer location
- Product weight/size
- Supplier shipping fees
We may occasionally offer:
- Free shipping promotions
- Discounted shipping offers
Shipping charges (if any) will be clearly shown before completing purchase.
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5. Order Tracking
Once your order has shipped:
- You will receive a confirmation email
- Tracking number will be provided
- Tracking updates may take 3–7 days to appear
If you do not receive tracking within 7 business days, contact us at:
samushi.28@gmail.com
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6. Multiple Packages
Since we use multiple suppliers:
- Items in the same order may ship separately
- Packages may arrive at different times
- Each package will have its own tracking number
This is normal for dropshipping orders.
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7. Customs, Duties & Taxes
For international orders:
- Customs duties or import taxes may apply depending on country
- These charges are determined by local customs authorities
- Customers are responsible for paying any customs or import fees
We are not responsible for delays caused by customs clearance.
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8. Incorrect Address Disclaimer
Customers must provide accurate shipping details at checkout.
If incorrect address is provided:
- We are not responsible for lost packages
- Reshipping may require additional payment
- Refund may not be possible
Please double-check your address before placing order.
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9. Lost or Delayed Packages
If your order is significantly delayed or lost:
- Contact us within 30 days of expected delivery
- We will investigate with shipping partner
- Replacement or refund will be provided if confirmed lost
We are not responsible for delays caused by:
- Incorrect address
- Customs clearance
- Local courier issues beyond our control
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10. Contact Information
For any shipping-related questions or concerns:
Store Name: Samushi
Support Email: samushi.28@gmail.com
Selling Region: Worldwide 🌍
Response Time: 24–48 business hours
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By placing an order with Samushi, you agree to this Shipping Policy and accept the stated shipping times and procedures.